Refund Policy

Thank you for choosing to shop with SZAONLINE. We are committed to ensuring your satisfaction with every purchase. Please review our Refund Policy carefully to understand the process and conditions for requesting a refund.

Returns

We accept returns within 30 days from the original purchase date or within 14 days after the product is delivered, whichever comes later.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it, with all tags, labels, and accessories intact.

Refund Process

To initiate a return, please contact our customer service team at service@szaonline.shopto request a return authorization.
Once your return is approved, you will receive detailed instructions for returning the item.
Please note that return shipping costs are the responsibility of the customer.
After receiving and inspecting the returned item, we will notify you of the refund status. If your return is approved, the refund will be processed to your original payment method. Please allow 7-15 business days for the refund to appear in your account.

Cancellation Policy

Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us within 12 hours of placing the order.
A cancellation fee of 6.9% + $1 will apply to cover payment gateway, warehouse, and platform processing charges.

Refund Exceptions

Refunds or reshipments will not be issued under the following circumstances:

Your order was not delivered due to an incorrect shipping address provided by you.
Delivery was delayed due to exceptional circumstances beyond our control, such as customs issues or natural disasters.
You selected an incorrect size from categories such as Shoes, Hoodies, T-shirts, or Sweatshirts, where accurate country-specific size charts are provided.
Electronic items are non-refundable.
Packages marked as “Delivered” but confirmed as lost or stolen.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at service@szaonline.shop. We will assist you in arranging either a replacement or a refund, depending on the situation.

International Shipping

Please note that international shipping may incur additional expenses, including customs fees. We recommend reviewing your cart and shipping details before completing your purchase to avoid unexpected charges.

Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please do not hesitate to reach out to our customer service team at service@szaonline.shop. We are here to ensure a smooth and hassle-free shopping experience.

By making a purchase, you acknowledge and agree to the terms outlined in this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing SZAONLINE. We value your trust and are dedicated to providing the best possible shopping experience.